管理英语4

学校: 国家开放大学邮政学院

问题 1: 1. —_____________
— I'd like to have this film developed.

选项:

• A. What's it?

• B. May I help you?

• C. What do you want?

答案: May I help you?

问题 2: 2. — Could I borrow your iPad for a few hours?
—_____________

选项:

• A. Yes, you can.

• B. Sure, here you are. Enjoy your time.

• C. It doesn't matter.

答案: Sure, here you are. Enjoy your time.

问题 3: 3. I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.

选项:

• A. to

• B. with

• C. for

答案: to

问题 4: 4. If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.

选项:

• A. can get

• B. have got

• C. get

答案: can get

问题 5: 5. I have been very lucky to have had ______ managers during my career so far.

选项:

• A. terrific

• B. terrible

• C. terrifying

答案: terrific

问题 6: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
A Teamwork Game
　　A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
　　Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were 智能物流技术题库 then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
　　In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
　　Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
操作提示：通过题目后的下拉选项框选择正确答案。
1. This team building event was aimed at .
A. helping these young, bright and enthusiastic employees become more concentrated on their work
B. making the team members know how to share information or solutions and cooperate with each other
C. building up team morale
2. This event was held in .
A. a self-service restaurant
B. a coffee shop
C. a classroom
3. About how many team members were out of the second round of the activity?
A. 30.
B. 35.
C. 5.
4. Which statement below is correct?
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
C. In the third round, everybody had their own balloon with help from others within 2 minutes.
5. What was the event going to teach these employees?
A. Sharing and cooperating with other team members is more efficient when they are working together.
B. Focusing solely on employees' own pursuits is not allowed in workplace.
C. Failure of teamwork is caused by individual.

选项:

答案: B

问题 7: 7. — Will you help me arrange a meeting with Mr. Brown, please?
—_____________

选项:

• A. No, no way.

• B. No, I can't.

• C. Sorry I can't. I have to finish my project right now.

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问题 8: 8. The majority of these team challenges ______ anywhere.

选项:

• A. can deliver

• B. are delivered

• C. can be delivered

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问题 9: 9. I like to think ______. I am always the one finding new ways to a situation or challenge.

选项:

• A. inside of the box

• B. of the box

• C. outside of the box

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问题 10: 10. — What are your teammates like?
—_____________

选项:

• A. They are all warmhearted and helpful.

• B. They all like sports and games.

• C. They are all good friends.

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问题 11: 11. Regular and concrete feedback is important ______ who is not performing up to her potential.

选项:

• A. when to deal with a worker

• B. when dealing with a worker

• C. when dealt with a worker

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问题 12: 12. How do you get your members to ______ as a team?

选项:

• A. pull apart

• B. pull up

• C. pull together

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问题 13: 1. — ____________________________
—Actually I prefer working on my own.

选项:

• A. Could I use this dictionary?

• B. May I open the window to let in some fresh air?

• C. Do you prefer teamwork or working individually?

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问题 14: 2. —Scott，I'd like to have your opinions about my written report.
—________________ But I have one suggestion.

选项:

• A. That's a good idea.

• B. You are too modest.

• C. It looks fine to me.

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问题 15: 3. How do we expect to compete with a company that has such a huge
______ and huge resources?

选项:

• A. recommendation

• B. reduction

• C. reputation

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问题 16: 4. We ________ with achievement.

选项:

• A. done

• B. are obsessed

• C. catch up

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问题 17: 5. — Who should be responsible for the accident?
— The boss, not the workers. They just carried out the order ______.

选项:

• A. as are told

• B. as told

• C. as they told

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问题 18: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Vision and Execution: Two Sides of a Successful Str 国家开放大学 ategy
　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value.
　　There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
　　The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
　　Another key to the successful execution of a strategic plan is the clear an 国家开放大学 d straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.

操作提示：正确选T，错误选F。
1.The final goal of the strategic planning process is a strategic plan.
2. A strategic plan is valuable if it is executed.
3. There are four keys to successful implementation.
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.
5. Leadership's idea determines all.

选项:

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问题 19: 1. — This project is too big for me to finish on time.
—________________.

选项:

• A. Please do me a favor

• B. That is a daydream

• C. I'll give you a hand

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问题 20: 2. — Could you give us a speech on management functions some day this week?
—________________.

选项:

• A. That's a good idea

• B. No, I already h 渝粤邮政教育合作 ave plans

• C. I'd love to, but I'm busy this week

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问题 21: 3. The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.

选项:

• A. imply

• B. indicate

• C. interrupt

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问题 22: 4. ______ CEOs spend planning, the more profitable their companies are.

选项:

• A. The more time

• B. The more

• C. The less time

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问题 23: 5. The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.

选项:

• A. how to

• B. on what to

• C. on how to

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问题 24: 6. 二、听力理解：听录音，选择最佳答案（共50分）。
请听录音： unit1tl.mp3
操作提示：通过下拉选项框，选择答案。
What kind of role is Melinda taking on for her job?
A. HR manager.
B. Project manager.
C. Project coordinator.
2. How long will Melinda be trained for her new role?
A. One month.
B. Half a month.
C. One year.
3. How often should Melinda report to the board on the progress of the project?
A. Once a month.
B. Twice a month.
C. Once a week.
4. What kind of contract can Melinda sign with outside contractors?
A. Permanent worker contract.
B. Standard temporary-worker contract.
C. Standard industry contract.
5. Which one does NOT belong to Melinda's responsibilities?
A. Formulate the industry standard of payment.
B. Manage and coordinate her project team.
C. Report the project progress to the board.

选项:

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问题 25: 1. — Will you go on a picnic with us tomorrow?
—____________________.

选项:

• A. Yes, but I'll have English classes

• B. Sorry, I have an appointment with Dr. Brown

• C. I'm afraid I have no idea

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问题 26: 2. —How can you explain the latest situation?
—____________________,I know it is all my fault.

选项:

• A. Sorry

• B. Excuse me

• C. I'm afraid

答案: 请关注公众号【渝开搜题】查看答案

问题 27: 3. Who was ______ the meeting？

选项:

• A. chairing

• B. leading

• C. charging

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问题 28: 4. When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”

选项:

• A. was

• B. had

• C. have

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问题 29: 5. In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.

选项:

• A. where

• B. when

• C. while

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问题 30: 6.

选项:

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问题 31: 1. — You'd better not push yourself too hard. You can ask the team and listen.
— __________

选项:

• A. You are right.

• B. No, we can't do that.

• C. I think it will kill our time.

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问题 32: 2. — __________
— You might as well write a thanks-note.

选项:

• A. How do you like the rewards?

• B. What do you do with the rewards?

• C. Could you suggest some ways of the rewards?

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问题 33: 3. An appreciated gift and the gesture of providing it will ______ your coworker's day.

选项:

• A. look up

• B. light up

• C. lift to

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问题 34: 4. I think a big part of it is ______ we know how to have fun on the job.

选项:

• A. that

• B. which

• C. why

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问题 35: 5. The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.

选项:

• A. exceeds

• B. excellent

• C. excels

答案: 请关注公众号【渝开搜题】查看答案

问题 36: 6. 二、听力理解：听录音，判断正误（共50分）。
请听录音： unit4tl.mp3
操作提示：正确选“T”，错误选“F”。
Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning.
2. Brad from human resources supports Scott's idea.
3. Carlotta is the manager of HRD.
4. Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things.
5. The prize-winner cannot 国家开放大学 choose the prize that costs more than $500. 7. The prize-winner can only have material awards and no day off.

选项:

答案: 请关注公众号【渝开搜题】查看答案

问题 37: 7. — Wow! This is a fantastic project! I've never known you're so creative.
— __________

选项:

• A. Don't mention it.

• B. Great, I dare to say I am a talent.

• C. Thanks for your compliments.

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问题 38: 8. — Do you mind if I use vouchers to spend in a restaurant?
— __________

选项:

• A. Yes, please.

• B. Not at all. Go ahead.

• C. No, thank you.

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问题 39: 9. All the team members tried their best. We lost the game, _________.

选项:

• A. however

• B. therefore

• C. since

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问题 40: 10. Companies are ___ 渝粤教育 ___ interested in your soft skills ______ they are in your hard skills.

选项:

• A. so… that…

• B. as…as…

• C. not…until…

答案: 请关注公众号【渝开搜题】查看答案

问题 41: 11. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How Google Continues to Keep Employees Happy
　　Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.
　　Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
　　Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creati 国家开放大学 ng a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
　　“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google.
　　Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
　　Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs.
　　“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said.
　　Google does just that by hosting employee forums every Friday, where they discuss the 20 most- 渝粤邮政教育合作 asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
操作提示：通过题目后的下拉选项框选择正确答案。
1. How would you describe Google?
A. Medium-sized international company
B. Large global enterprises
C. Large American company
2. Which one does NOT belong to the methods that Google motivate its employees?
A. Promoting the employee who has more influence on Google the higher job position.
B. Shuttling the employees between home and office.
C. Offering entertaining equipment in workplace.
3. Who founded Google?
A. Larry Page and Sergey Brin
B. Karen May
C. Sergey Brin
4. If you are a normal employee of Google, what could you do EXCEPT?
A. Know all information of Google and discuss questions with your leaders.
B. Only work for the project you choose.
C. Play bowling with your colleagues and get away from mundane errands.
5. What is Google's secret to success?
A. Innovating hi-tech products.
B. Paying high salary to the employees and practicing strict management.
C. Valuing the happiness of its employees as much as innovating good products.

选项:

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问题 42: 12. 二、阅读理解：根据文章内容，判断正误（共50分）。
The Right Way to Motivate Employees
　　It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained.
　　According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.
　　According to the website, part of the leaked letter reads:
　　“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.”
　　“In closing, if you are one of the folks who refused to 国家开放大学 install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
　　While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating.
　　Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to 智能物流技术题库 want to willingly pay to use it? Marcus should have focused on three questions:
　　• Why are you not using the app?
　　• What is it that we can do to ensure you use our app?
　　• What do you need from me?
操作提示：正确选T，错误选F。
A CEO only needs to be passionate and enthusiastic.
2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.
3. “A one-sided note” refers to the root of PayPal's problem.
4. When faced with internal problems, good executives find the root of a problem in their executive team first.
5. Good executives need to give feedback immediately when they are listening to the staff.

选项:

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问题 43: 1. —I'm going to Beijing for a few days.
— _______. I wish I could go with you.

选项:

• A. It doesn't matter

• B. Forget it

• C. I really envy you

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问题 44: 2. — Can I have three days off next week, Mr. Smith?
— _____. I can manage without you.

选项:

• A. I'm afraid not

• B. Of course

• C. It depends

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问题 45: 3. Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.

选项:

• A. reform

• B. reproduce

• C. reduce

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问题 46: 4. She is very adaptive and soon adapted ______ to the campus life.

选项:

• A. with

• B. to

• C. as

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问题 47: 5. _____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.

选项:

• A. With

• B. As well as

• C. For the sake of

答案: 请关注公众号【渝开搜题】查看答案

问题 48: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Adapt to Change in the Workplace
　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
　　Tips for dealing with change in the workplace.
　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more 国家开放大学 details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and pers 跨境电商配送试题 onal success experts.

操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to .
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means .
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT .
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward?
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is .
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek

选项:

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问题 49: 1. — Have you already paid? What's my share of the bill？
— _________. It wasn't very much.

选项:

• A. It's my share

• B. None of your business

• C. Don't worry about it

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问题 50: 2. — The Auto Show in the City Stadium has been canceled.
— Oh, no！_________

选项:

• A. What a pity!

• B. It doesn't matter!

• C. It's not interesting at all!

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问题 51: 3. All the _____ guests are seated in the front row.

选项:

• A. distinguishing

• B. extinguishing

• C. distinguished

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问题 52: 4. Compared ______ English, Chinese is generally believed to be more difficult to learn.

选项:

• A. with

• B. from

• C. against

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问题 53: 5. An agreement was reached on the _____ of mutual respect and mutual interest.

选项:

• A. basic

• B. base

• C. basis

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问题 54: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Create a Positive Workplace Culture
　　In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.
　　Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
　　An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.
　　Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
　　Some cultural aspects are understood by all and are obvious such as turning up for wok on time, 国家开放大学 while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.
　　Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
　　Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
　　Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
　　For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly e 邮政学院作业答案 xpress and exchange ideas.
　　Working through these steps will help with developing a positive business culture.

操作提示：正确选T，错误选F。
1. A positive work culture will give workers more satisfaction.
2. Positive cultures have a lot to do with leadership vision and values.
3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.
4. In competitive markets, leaders are under more and more pressure to keep a positive work culture.
5. Positive work culture can be built in a short period of time.

选项:

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问题 55: 7. — Terribly sorry to interrupt, but may I use your dictionary?
— Yes,______________.

选项:

• A. of course

• B. it doesn’t matter

• C. no hurry

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问题 56: 8. The reason _____ he was absent from class yesterday was that he was ill and hospitalized.

选项:

• A. for

• B. why

• C. that

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问题 57: 9. ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.

选项:

• A. Standing

• B. Stand

• C. Stood

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问题 58: 10. 二、听力理解：听录音，判断正误（共50分）。
请听录音： unit7tl.mp3
操作提示：正确选“T”，错误选“F”。
1.Two different corporate cultures are discussed in the dialog.
2. Melinda's company also has a creative culture.
3. According to Jack, the important thing is to hire the right employees in the first place.
4. In a creative culture teamwork is not encouraged.
5. A creative culture is better than a collaborative culture.

选项:

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问题 59: 11. _____ there is smoke, there is fire.

选项:

• A. If

• B. When

• C. Where

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问题 60: 12. ______ the importance of English, we should put more effort into it and try to learn it well.

选项:

• A. Given

• B. Giving

• C. Gave

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问题 61: 13. Their economy is export ______.

选项:

• A. oriented

• B. orientating

• C. orientation

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问题 62: 14. 二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. 邮政学院作业答案 They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

选项:

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